IS YOUR BUSINESS TAP TURNED ON OR OFF?

Shop owners have to examine their business plumbing to see if their TAP is turned on or off. It is time to turn the TAP all the way on ......as far as it possibly can go and if it turns out it is not enough, then aggressively upgrade the internal system to achieve desired results. There are 3 things to examine when looking at the TAP in the full "on" position. 1. "T" stands for "Team". Is the

It Only Takes One Member To Destroy a Team

I have been witnessing a trend in the past six months which disturbs me greatly.Owners today can feel threatened by immature staff members who believe they are above the rest of the shop employees because they feel they have "special skills" and are worthy of special privileges and treatment. These employees "with attitude" feel it is just too hard for them to be replaced, so in essence the owner

FINALLY - Interest Is Showing Its Head Above The Sand

For the past seven years (yes 7) I have been talking about the new Aftermarket that was coming and the way we must rethink it in order to operate, grow and sustain market share. It has to go through a "Culture" change. Our company is always focused to study the industry moving 3 to 7 years out because we know it takes a minimum of 2 to 3 years to change a shop business and 4 to 6 years to change

Post Regarding New Addition to AAEC

We just wanted to say, "Job well done!" The addition of the Rui Martins "Process for Success" 2 day course to the 3 day "High Performance Profitability in the New World of Automotive Maintenance" course by Bob has been much anticipated and very much valued. It truly has brought everything that Bob has been teaching together.We can not say enough about the time and work involved in bringing such

The Changing Marketplace Continues - Now What?

The trend in the Aftermarket continues it metamorphosis and we must figure out what to do. Consider these points:1). The consumer continues to challenge us and displays little patience. Their personal lives are stressed.2). We have moved from 90 day oil changes to 180 day oil changes which revolves around winter and spring tire changes.3). The rush at tire change over means billed hours per

Welcome to January and February

Nothing much changes within the Aftermarket. January and February are months of "soft sales", "doubtfulness", "anguish" and don't forget the obvious "I'm going broke, I have no money" syndrome.OK time for a wake-up call that I'm sure I will get negative feedback on. Nothing has changed!!!!! and THAT is the point. The Aftermarket remains the same expecting different results......the professionals

So NOW You Are Thinking Succession??

This is a topic that has been ignored for years by shop owners within the Aftermarket, however as business grows tougher and the business becomes more complicated, many shop owners are thinking "how do I get out, and what will I get for this?"You are not alone. With the average shop owner now being well into their 50's and some into their 60's this question is now being asked over and over. The