IS YOUR BUSINESS TAP TURNED ON OR OFF?

Shop owners have to examine their business plumbing to see if their TAP is turned on or off. It is time to turn the TAP all the way on ......as far as it possibly can go and if it turns out it is not enough, then aggressively upgrade the internal system to achieve desired results. There are 3 things to examine when looking at the TAP in the full "on" position. 1. "T" stands for "Team". Is the

It Only Takes One Member To Destroy a Team

I have been witnessing a trend in the past six months which disturbs me greatly.Owners today can feel threatened by immature staff members who believe they are above the rest of the shop employees because they feel they have "special skills" and are worthy of special privileges and treatment. These employees "with attitude" feel it is just too hard for them to be replaced, so in essence the owner

FINALLY - Interest Is Showing Its Head Above The Sand

For the past seven years (yes 7) I have been talking about the new Aftermarket that was coming and the way we must rethink it in order to operate, grow and sustain market share. It has to go through a "Culture" change. Our company is always focused to study the industry moving 3 to 7 years out because we know it takes a minimum of 2 to 3 years to change a shop business and 4 to 6 years to change