Some Shops Just Have All the Luck

Everyone in this industry has heard it over and over from various shop owners and industry personnel... "Boy does that guy have all the luck; look at the beautiful operation he has. What luck he must have to attract and keep that kind of staff in place. He must of been in the right place at the right time". Is it not amazing how so many in the Aftermarket justify their circumstances? They always

Continuing to Say "No" or "Not Now" is Not The Right Answer

Let's face it, the times are different than what you are accustomed to. You have been in business in excess of 10 years and you do not "trust" the industry. Let's consider the new realities:1). Jobbers and WD's have always said they have an important message for you and they even labeled it under the topic of "Business Management" criteria. You went to their presentation on your valuable time

Times Are Different...Why Are You Comparing to Last Year?

Shop owners know that things are different this year and in fact so much has changed that measuring the business results against last year or even the year before doesn't make much sense any more. These are new and very modern times in our sector. Management must relearn the business all over again and coupled with that challenge must also instill new self disciplines to execute differently. The